I feel pressure] to meet deadlines and time slots. [Drivers have] got to get in and get loaded, [and] yet you have to wait around [for] up to 6 hours or more.

Retail Driver, Victoria

When I started with this company I missed all the delivery windows for the first two weeks. I soon realised that I had to follow what everyone else was doing and skip my breaks to meet the delivery window times, just as everyone else was doing. The boss said if we miss the delivery window we may as well kiss the contract goodbye, and we can only blame the driver for that. Meeting the delivery window is the driver’s only focus, I was told.

Retail Driver, Tasmania